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Assistive Technology Aftercare Survey

Last updated: Friday, 24 February 2017

Please enter your name (optional)

Please enter your email address (optional), please note this will not be used or passed onto any organisation.

Please enter your student support number Required

Please select where you are undertaking your course Required

University / College

Open University

Please enter the name of the supplier who supplied your equipment: Required

Have you used this survey before to give feed back on the helpdesk / fault logging and support service? Required

1st time

2nd time

3rd time

Please select the reason why you had to contact the supplier Required

Hardware problem

Software problem

Training issue

No fault, I needed advice

Did the supplier manage to resolve your call first time? Required

Yes

Please identify how the supplier fixed your call Required

By Telephone

Remote Access

Onsite Visit

If your call wasn't fixed first time, did the supplier

Arrange for your equipment to be returned for repair

Arrange a site visit to allow an engineer to diagnose the fault

If an on-site visit was required, was it undertaken

Within 2 working days of your original helpdesk call

Over 2 working days of your original helpdesk call

Accessing the supplier's technical support was simple and straight forward Required

Strongly Agree

Agree

Slightly Agree

Neither

Slightly Disagree

Disagree

Strongly Disagree

The supplier was courteous, helpful and understood my concerns Required

Strongly Agree

Agree

Slightly Agree

Neither

Slightly Disagree

Disagree

Strongly Disagree

The technical skills of the staff helped resolve my issue quickly Required

Strongly Agree

Agree

Slightly Agree

Neither

Slightly Disagree

Disagree

Strongly Disagree

The overall advice and service met my expectations Required

Strongly Agree

Agree

Slightly Agree

Neither

Slightly Disagree

Disagree

Strongly Disagree

Please enter any other relevant comments

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