My assessor has consistently gone above and beyond. I had repeated problems with DSA-imposed delays and missed deadlines, and at every point the assessors intervened on my behalf to ensure everything was organised and in place as rapidly as possible.
The report the assessor wrote was incredibly thorough and in-depth, and meant that all the equipment recommended was approved - I have no doubt that this was due to all the work they put into my report.
Even after my assessment when I've had teething problems with the technology, the assessor has consistently provided support and researched alternatives.
I cannot compliment Them more highly, and I recommend them to everyone."
Darren Duffield (Ref: 3250)
I would definitely recommend IONA for a DSA assessment. The process from beginning to end was fast and efficient. I filled in my details on the website and was then contacted by the office to go through my details and book me with a suitable assessor. A range of appointments was offered and I was able to choose one on a Saturday which was ideal. I was also prompted by a text reminder to submit the further information required. The Canterbury centre is up on the University of Kent's campus and is well served by buses and there is a car park in front of the building too. As it was a Saturday, the assessor had texted me to let me know that there was no reception staff and that I should call him on my arrival. The 'assessment' itself was very thorough and it was extremely helpful that the assessor himself was familiar with online distance learning. I felt that I was able to get across the issues that my disability can lead to and I had confidence that the assessor understood them. All-in-all it was a very positive experience.
Dammy (Ref: 2987)
The assessor was super helpful in helping me to understand my condition and contextualise how it affects me on a daily basis. I felt at ease, and everything discussed only aided this. The assessor carefully broke down the next steps of my DSA application and answered any and all questions I had. I was particularly impressed that the assessor was knowledgeable about my degree subject and was able to weigh in on it. I would definitely recommend !
Andrew Emmett (Ref: 2904)
I’m now 72 years old. Last year at about this time I achieved an ambition that I have had since the time that I was 16, but as those of my age will remember, a degree at that time was for the privileged or in the hands of those that could afford such things. With life getting in the way and a need to find work, education went on the back burner.
I lost my sight in 1990, the cause being Diabetes, although it was a shock to me, my employer of that time helped me to continue working, even though I was much slower than everyone else.
The real turning point was when I retired. I decided to renew a long-forgotten goal of mine, that of getting a Degree. My wife had her own plans for retirement and I didn’t feel that we would be compatible for long if I got in the way of her plans.
That is where your organisation came in, recommended by the DSA, you made an appointment to see me at home along with a colleague. You arrived spot on time explained all the help that was available, and you showed me some of the equipment available.
From that moment on your services have been invaluable and throughout the many modules, you and your colleagues have been there, to support my needs.
During that time, my PC was deemed useless as it was out of date, you came to the rescue, and persuaded the DSA to supply me with a more up to date version.
Similarly, when the equipment proved to be too complicated, you provided me with one that made it much easier to work.
Thanks for all the support with the various equipment that you recommended, although, over time as my sight deteriorated, you have not stood in the way of me achieving my original goal.
Over the course of time about half the equipment that I started with has had to be changed, substituted and adapted to my personal requirements.
Thanks to the support of your organisation and the DSA, I am now the proud bearer of a Bachelor of Arts in History at the Open University.
One ancillary bonus of all the study is that my wife and I have deep conversations about how things came about and because of the variety of people you meet along the way, I now have a much wider circle of friends that include lawyers, Doctors and even a Magistrate.
Many thanks for all the help and assistance and should anyone in the same boat contact me, I will be happy to recommend the services of both yourself and the staff of IONA.
With kind regards,
Andrew Emmett BA Open University
Baili (Ref: 2897)
I cannot thank the team at Iona enough. From the very first call, to the actual assessment, through to the follow up aftercare, I was treated with kindness, care, and deep understanding of my disability and specific needs.
With my disability, I am extremely sensitised and responsive to and appreciative of excellent quality customer service and that is what Iona provides.
I could not have continued with my studies without the extra support that has been provided and put in place.